Ox2 Net Corp. Refund Policy

Effective Date: 05/06/25
Company: Ox2 Net Corp., Registered in Canada
Contact Email: in**@*****ox.ca

  1. General Policy Overview

This Refund Policy (“Policy”) forms part of the Ox2 Net Corp. Terms of Service. By subscribing to our services, you (“Client”, “Subscriber”, “You”) acknowledge that you have read, understood, and agreed to be bound by the terms set forth herein. Ox2 Net Corp. (“we”, “us”, “our”) provides a limited 30-day money-back guarantee under strict conditions and does not provide refunds beyond this period, except where required by law.

  1. Services Eligible for Refund

You may request a refund only for:

  • First-time purchases of Shared Hosting, WordPress Hosting, and WooCommerce Hosting plans
  • Purchases made directly through ox2net.ca or an authorized reseller
  • Orders paid via credit card or PayPal only

Refund requests must be submitted in writing via email to in**@*****ox.ca within 30 calendar days of the initial service purchase date (“Initial Term”).

  1. Non-Refundable Services

The following products and services are strictly non-refundable under any circumstances:

  • Domain name registration, transfer, and renewal fees
  • SSL certificates
  • Custom plugin or software development
  • Proxmox VPS Hosting, Dedicated Servers, and virtual environments
  • Any service activated or used during the refund period
  • Setup fees, onboarding fees, or administrative service charges
  • Promotional or discounted plans
  • Upgrades, downgrades, or migration services
  • Cryptocurrency or international wire transfer payments
  • Add-ons, license keys, and third-party service integrations

In accordance with ICANN’s Transfer Policy and domain regulations under the Uniform Domain Name Dispute Resolution Policy (UDRP), domain services are considered fully rendered at the time of provisioning.

  1. Conditions of Refund Eligibility

To be eligible for a refund, you must:

  • Submit a written request within 30 days of the original purchase date
  • Demonstrate no violation of our Acceptable Use Policy or Terms of Service
  • Not have used more than 20% of included server resources (bandwidth, storage, or CPU) during the refund period
  • Not have filed a chargeback or initiated a payment dispute
  • Have no outstanding balances or disputes on your account
  • Have a verifiable identity and ownership of the account

Failure to meet any of these conditions will disqualify your refund claim.

  1. Refund Method and Timeline

If approved, refunds will:

  • Be processed to the original payment method within 30 business days
  • Be issued only in CAD (Canadian Dollars)
  • Exclude any administrative processing fees, which may range from 10% to 25% of the purchase value depending on currency conversion and processor charges
  • Be denied or reduced if exchange rate fluctuations or bank commissions are involved

Ox2 Net Corp. shall not be responsible for foreign currency losses, intermediary bank deductions, or delays caused by third-party processors.

  1. Abuse and Anti-Fraud Enforcement

We reserve the right to deny or revoke the 30-day refund for any Client suspected of:

  • Creating multiple accounts for repeated refund abuse
  • Fraudulent or suspicious transactions (as determined in our sole discretion)
  • Exploiting system vulnerabilities
  • Violating server resource policies (e.g., spam, phishing, excessive CPU load)

Clients who engage in such activity may be:

  • Permanently banned from our services
  • Reported to relevant authorities or banks
  • Subject to legal claims or debt collection under applicable fraud laws, including:
    • Section 380, Criminal Code of Canada
    • 18 U.S. Code § 1343 (Wire Fraud), United States
    • Código Penal de Chile, Artículos 467–470
  1. Post-Refund Consequences

If a refund is granted:

  • All services associated with the refunded order will be immediately terminated
  • Files, databases, emails, and configurations will be deleted without recovery
  • Domain names registered through us during a “Free Domain” promotion will incur a non-refundable charge equal to the full retail cost of the domain registration, which may be subtracted from the refund amount
  • You will lose access to licensed products, support channels, and backups
  1. Disputes, Chargebacks & Reversals

You agree to attempt to resolve any billing disputes by contacting Ox2 Net Corp. before initiating a chargeback. Unauthorized chargebacks may result in:

  • Account suspension
  • A minimum penalty of CAD $75.00, plus administrative and collection fees
  • Legal proceedings, including cross-border enforcement under applicable treaties (e.g., Canada–U.S. Civil Enforcement Agreement)

We reserve the right to retain any data or logs to defend against false claims or refund abuse.

  1. Local Laws and Limitations

Clients acknowledge that this Policy is governed by the laws of:

  • Canada: Business Practices and Consumer Protection Act (British Columbia)
  • United States: Uniform Commercial Code § 2-615 and Electronic Funds Transfer Act
  • Chile: Ley Nº 19.496 sobre Protección de los Derechos de los Consumidores

Clients located outside of these jurisdictions acknowledge that Ox2 Net Corp. is not bound by local refund rights, cooling-off periods, or e-commerce directives, including:

  • EU Directive 2011/83/EU (Right of Withdrawal)
  • GDPR Art. 6.1(c) where no contractual performance exists
  1. Policy Changes

Ox2 Net Corp. reserves the right to revise or amend this Refund Policy at any time without notice. Your continued use of our services after such modifications will constitute your acknowledgment and agreement to be bound by the updated terms.